So what exactly is customer experience design? Why is it important? And what does it mean for businesses today?
After countless conversations about the definition and scope of customer experience design, we have developed our own declaration about the urgency of this concept in the business world. This document provides our opinions of how and why experience has risen to the level of conversation that it has in the last two years.
This is a living document. Just as the experience design field itself is a changing, growing field, we expect that our thoughts about experience will change as we learn and grow.
Feel free to download the document and read it. Make sure to share it with those who might have an interest in this topic. And, by all means, let us know what you think!
Interesting Events
Important seminars and gatherings related to customer experience design, and other related fields. View Events
Cool Stuff
Related experience stuff that we couldn't put in any other buckets. Explore at your own risk!. Read More
